Terms of service

Terms of Service
Terms and Conditions

The following terms and conditions apply to all use of and orders placed on Paperboyz's website, paperboyz.dk. Paperboyz reserves the right to revise the terms and conditions at any time. Users are responsible for keeping themselves updated with any changes. By using the website and/or placing an order on the website, you confirm that you have read and accepted the Terms and Conditions and the Privacy Policy.

Placing an Order
Please make sure that you have read and understood the Terms and Conditions before placing an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation by email. If your selection of products may be lost from the shopping bag, you will be required to re-enter your selection of products. Paperboyz does not reserve items for future purchase.

VAT number: DK45493253

Account
All orders placed on Paperboyz's website are stored in our customer system. The information being saved is the customer's shipping and billing address and order history. You can choose your own password for login. Here you can view your own profile, which contains order history and information such as customers' shipping and billing address. All profiles can be deleted by contacting us at contact@paperboyz.dk.

Order Confirmation
Shortly after placing your order, you will receive an order confirmation by email including your order number, details of the product you have ordered, and delivery details. Please note that the confirmation email is an acknowledgment that we have received your order. If you fail to receive an order confirmation 24 hours after placing an order, please contact us at contact@paperboyz.dk. If the items purchased are in stock, we can fulfill your order. Once the order has been fulfilled, a shipping confirmation will be sent to your email with all shipment details. In the unfortunate event of an item being out of stock, you will be notified by email.

Pricing
Prices are shown in DKK (Danish Krone). Prices include VAT. Prices do not include service, payment, and delivery charges. If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, taxes, fees for pre-payments, return costs, or any other added charges. Paperboyz reserves the right to change prices of the products. We, however, take reservations for typing errors.

Payment
We accept the following credit- and debit cards: Visa, Mastercard, and American Express. We also accept Klarna and MobilePay. If you cancel your order before it is processed, we will refund you through your original payment method.

Shipping Information

Your order will normally be packed and shipped within 1-3 business days from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by email, including all shipment details. All orders are sent from our warehouse in Grenaa, Denmark.

All orders within Denmark are shipped via GLS (2-5 working days). International orders are shipped via FedEx — Europe: 7-14 working days, Outside Europe: 10-15+ working days.

Customs & Duties:

For international orders, any customs fees, import duties, or local taxes required by your country are the responsibility of the customer. Paperboyz does not cover these costs.

Shipping

Your order will normally be packed and shipped within 1-3 business days from the time you place your order. All orders within Denmark are shipped via GLS (2-5 working days). International orders are shipped via FedEx — Europe: 7-14 working days, Outside Europe: 10-15+ working days. All orders are sent from our warehouse in Grenaa, Denmark.

Please note that purchases may be subject to import charges and taxes. Paperboyz does not accept any responsibility for such charges or taxes. Any import duties, taxes, and VAT will be invoiced directly to the customer by FedEx or your local customs office. A shipment that is not collected within 14 days will be returned to us. A new shipment can be arranged for an additional shipping fee.

Delivery
Delivery has occurred once the Purchaser or their representative has taken possession of the item. Estimated delivery times are outlined above; in rare cases, delivery may take up to 30 days due to customs, stock availability, or other delays outside our control.

Important Information
All orders are fully traceable with the provided tracking number. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item is out of stock, you will be informed by email as quickly as possible, and no later than 7 days after the order was placed. Some delays may occur during sales, public holidays, or severe weather conditions. Delivery times are provided as guidelines only, and do not account for possible delays due to payment authorization, stock availability, and/or customs delays.

Trying Items On
If you decide to return something, please ensure it is in perfect condition. When trying on clothing, avoid rubbing off deodorant, perfume, or makeup. All returned items must be unworn and unwashed, with all tags still attached. Items returned to us in non-sellable condition will not be refunded and may be sent back to you.

Returns
Please note that you must request a return authorization within 14 days of receiving your order. Ensure you include your order number in your email for quick processing.

Defective Goods
If the item is defective, the Purchaser must notify Paperboyz within a reasonable amount of time after discovering the defect. If the good or part of it is meant to last longer than two years, this deadline is extended to five years.

Insurance
All items are insured against theft and accidental damage by the shipping provider while in transit to the shipping address. Once your items have been delivered and signed for, they are no longer covered by insurance.

Privacy Policy
Your personal information is handled under strict confidentiality and is not shared with third parties except as described in our Privacy Policy, including trusted service providers such as Shopify, payment processors, and business partners who help us operate our store. All information is encrypted for safety. Customer support conversations may be handled in whole or in part by an AI-powered assistant. Personal data collected from customers includes name, address (both shipping and billing addresses), email address, and telephone number.